Salesforce Einstein

#46

The AI for suits. Intelligence of Salesforce, biggest and most complicated CRM in world. Promises to find clients alone. Costs more than a studio apartment in Milan.

Is it easy to use?

For end user, just another button in already complex interface. Not ‘easy’, is ‘integrated’. A 7.0 out of 10.

How long to learn?

User doesn’t ‘learn’. Admin and consultants spend weeks configuring.

How efficient is it?

Efficient at doing what it promises (summarize, predict). But implementation is a bloodbath. An 8.0 out of 10.

Is it worth it?

‘Contact Sales’. Most expensive AI on planet, probably. Worth expense only if multinational. (Value: 6.5/10).

Can I use it Commercially?

Yes. Green light, you can make money with it. But if you get sued, don’t blame me. (Always check ToS).

In a Nutshell (Verdict)

The ‘Enterprise’ AI par excellence. Slow, expensive, powerful and locked in closed system. Score: 7.7/10.

Who is it for?

Only and strictly for those who have sold their soul (and the company budget) to Salesforce. It is the ‘Enterprise’ AI par excellence: slow, expensive, and locked in a closed system. Its (forced) users:

Enterprise Companies: Who are already stuck in the Salesforce ecosystem for 10 years and see this as the ‘mandatory’ update.
Sales Directors: To have AI dashboards that tell them ‘who to call’ and ‘which client is about to dump you’, based on data no one understood.
Salesforce Consultants: Who get paid €200 an hour to implement the AI the company paid €200,000 for.
No one else: You can’t buy it if you don’t already have everything else. It’s like buying an airbag for a car you don’t have.